Shipping and Returns Policy
Order Processing and Delivery
At Sculpting Memories, we are committed to delivering your custom sculpture as quickly as possible. Please allow 5-7 business days for production and an additional 7 business days for delivery. Please note that delivery times may vary depending on your location and unforeseen circumstances.
Damaged or Lost Packages
If your package arrives damaged, please contact us immediately with videos of the damaged package and its contents. If your package is lost, we will initiate a claim with the shipping carrier.
Refund Policy
Refunds will only be issued in the event of a damaged product upon arrival. To be eligible for a refund, you must notify us within the first day of receiving your order and provide clear video evidence of the damage. Sculpting Memories reserves the right to assess the damage and determine eligibility for a refund.
Copyright Policy
All content on the Sculpting Memories website, including but not limited to text, images, logos, and trademarks, is the property of Sculpting Memories or its licensors and is protected by copyright and other intellectual property laws.
Unauthorized Use
Any unauthorized use, reproduction, or distribution of our website's content is strictly prohibited.
Customer-Provided Content
While you retain ownership of any images or content you provide for your custom sculpture, you grant Sculpting Memories a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute the content for the purpose of creating and delivering your sculpture.
Order Cancellation Policy
Due to the custom nature of our products, Sculpting Memories has a strict order cancellation policy. Once an order is submitted to our artists for production, it cannot be canceled.
We understand that circumstances may change, and therefore offer a 12-hour grace period from the time of order placement for cancellations. If you need to cancel your order, please contact our customer service immediately.
Please note that orders canceled within the 12-hour grace period will be fully refunded.
Communal Guidelines
Ethical Content: We do not engage in the creation of sculptures that depict or promote violence, hate speech, discrimination, or any form of harmful content, including sexually suggestive or explicit material.
Respectful Representation: We strive to represent individuals and groups with dignity and respect, avoiding stereotypes or offensive portrayals.
Community Standards: We adhere to generally accepted community standards of decency and morality.
Privacy Policy
Sculpting Memories is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
Information We Collect
We may collect personal information such as your name, email address, shipping address, billing address, phone number, payment information, and images you provide for sculpting when you place an order, create an account, or contact us. We may also collect information about your browsing behavior and device information.
How We Use Your Information
Order Processing: We use your information to process your order, including creating your custom sculpture, arranging shipping, and handling payments.
Communication: We may use your contact information to provide order updates, respond to inquiries, and send you relevant information about your order.
Customization: The images you provide are used exclusively to create your personalized sculpture.
Marketing (with Consent): With your explicit consent, we may use your email address to send you promotional offers, newsletters, or updates about our products. You can opt-out of marketing communications at any time.
Product Promotion (with Consent): With your explicit consent, we may use images of your completed sculpture for promotional purposes, such as showcasing our work on our website or social media. You will maintain ownership of the image, and we will credit you if desired.
Terms of Service
1. Acceptance of Terms
By accessing or using the Sculpting Memories website and services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, please do not use our services.
2. Intellectual Property
All content on the Sculpting Memories website, including but not limited to text, images, logos, and trademarks, is the property of Sculpting Memories or its licensors and is protected by copyright and other intellectual property laws.
3. User-Generated Content
You retain ownership of any images or content you provide for your custom sculpture. However, by submitting this content, you grant Sculpting Memories a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute the content for the purpose of creating and delivering your sculpture.
4. Product Information
We strive to provide accurate product information. However, we make no warranties or guarantees about the accuracy, completeness, or reliability of product descriptions.
5. Order Acceptance
Your order is an offer to purchase. We reserve the right to accept or reject your order for any reason. Order acceptance is confirmed upon shipment of your order.